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However, after filing the complaint, the player confirmed that the casino had paid out her winnings. The player from Florida had requested a withdrawal prior owo submitting this complaint. However, the Complaints Team had advised him owo wait for at least czternaście days after requesting the withdrawal, as it was usual for withdrawals jest to take some time to process. This delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. The player from Ecuador had reported that his internetowego casino account had been blocked without explanation after he had attempted owo withdraw his winnings. He had claimed that the casino had confiscated his funds amounting to $77,150 ARS, alleging violation of terms and conditions.
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However, the player did not respond jest to our messages, leading us to reject the complaint. Despite providing various proofs of payment, including receipts and screenshots, the withdrawal request remained denied, leading jest to frustration with the process. The Complaints Team extended the response time for the player jest to provide necessary information, but ultimately, due owo a lack of response, the complaint państwa rejected.
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While the withdrawal limits could be higher, HellSpin offers better terms compared owo many other online casinos. The minimum deposit required to claim each nadprogram is AUD 20 , with a 40x wagering requirement applied to both the premia amount and any winnings from free spins. Free spins are usually tied owo specific slot games, as indicated in the premia terms.
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The casino’s on-line chat informed the player that he did not qualify for the nadprogram due to high bonus turnover. The player had sought a refund of his deposit but was told żeby the casino that he had owo trade it three times before it could be refunded. We couldn’t assist with the deposit refund request as the player chose jest to continue playing with these funds. The player from Italy państwa facing challenges with withdrawing his winnings amounting to 232,000 euro from Hellspin Casino. Despite having a verified account and compliant KYC documents, his withdrawal requests remained under review, as per customer service. We also informed him about the casino’s withdrawal limits based mężczyzna VIP stan.
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- The Complaints Team extended the response time for the player but ultimately had to reject the complaint due jest to a lack of communication from the player.
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